Genisys Software Works

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Genesys
FormerlyGenesys Telecommunications Laboratories
TypePrivate
IndustryCustomer experience
Founded1990; 31 years ago
Founders
  • Gregory Shenkman
  • Alec Miloslavsky
Headquarters,
United States
Worldwide
Key people
Tony Bates(CEO)
Paul Segre (Chairman)[1]
Products
Services
  • Business Consulting
  • Professional Services
  • Managed Services
Revenue $1.4 billion[2] (2018)
Owner
5,935[3]
Websitewww.genesys.com

Genesys, or Genesys Telecommunications Laboratories, Inc., is a Daly City, California-based company that sells customer experience (CX) and call center technology to mid-sized and large businesses.[4] It sells both cloud-based and hybrid cloud software. The company was founded in 1990[5] and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.[6]

History[edit]

Genisys software works with windows 10
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Genisys Software salary is full-time annual starting salary. Intern, contractor and hourly pay scale vary from regular exempt employee. Compensation depends on work experience, job location, bonus, benefits and other factors.

Genesys was founded by Gregory Shenkkman and Alec Miloslavsky in October 1990.[5][7] The company's original seed funding was $150,000 in loans from the founders' families.[5] The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQstock exchange under the ticker symbol GCTI.

In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion.[8]

In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO).[9]

In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion.[6][10]

In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.[11]

In May 2019, former Skype CEO Tony Bates joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman.[1]

Acquisitions[edit]

The company has grown over the years through a series of acquisitions.

In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante), a developer of e-mail management software.[12]

In December 1998, Genesys acquired Plato Software Corporation.[13]

In June 1999, the company acquired Next Age Technologies, a workforce management software developer.[13]

In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business.[14]

In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys.[15]

In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML.[16]

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In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations.[17]

In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers.[18]

In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.[19]

In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software.[20]

In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea.[citation needed] In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B [21]

In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation.[22]

In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider.[23]

In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite.[24]

In March, 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn.[25]

Products[edit]

The company develops call center software for businesses. The software is available over the cloud, or as on-premises software. The company's products include the following:

  • Genesys Engage, formerly PureEngage, Genesys' original call center software[26]
  • Genesys Cloud, formerly PureCloud, microservices-based software built on Amazon Web Services[26]
  • PureConnect, formerly Customer Interaction Center or CIC (developed by Interactive Intelligence), software for customer experience management at contact centers[26]
  • Genesys DX, predictive digital customer engagement software which combines customer experience software (CX) with artificial intelligence (AI)[27]

Operations[edit]

Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.[4][citation needed]

Sponsorships[edit]

Genesys is the primary sponsor of IndyCar Series driver James Hinchcliffe in the #29 Andretti Autosport Honda. The company also has sponsorships with the Texas Motor Speedway for the Genesys 300 and Genesys 600 races.[28][29]

References[edit]

  1. ^ ab'Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO'. No Jitter. May 6, 2018. Retrieved June 24, 2021.
  2. ^'Genesys CEO Paul Segre takes the acquisition track to keep pace with evolving contact center industry'. Fierce CEO. April 28, 2016. Retrieved June 23, 2021.
  3. ^Genesys LinkedIn
  4. ^ abPatrick Hoge (11 March 2014). 'To go, or not to go: Tech's IPO shuffle'. San Francisco Business Times. Retrieved 6 May 2014.
  5. ^ abcScott McCormack (6 July 1998). 'The Russia house'. Forbes. Retrieved 6 May 2014.
  6. ^ abPatrick Hoge (15 June 2012). 'Paul Segre, president and CEO of Genesys'. San Francisco Business Times. Retrieved 6 May 2014.
  7. ^'Genesys Telecommunications Laboratories, Inc'. Securities and Exchange Commission. 1997. Retrieved 7 May 2014.
  8. ^'Alcatel plans to buy Genesys for $1.5 Billion'. The New York Times. September 29, 1999. Retrieved June 24, 2021.
  9. ^Leonard Klie (3 October 2007). 'Genesys CEO Leaves for Nuance Post'. Destination CRM. Retrieved 7 May 2014.
  10. ^'Alcatel-Lucent sells Genesys for $1.5bn'. Financial Times. 19 October 2011. Retrieved 7 May 2014.
  11. ^'Private equity firm takes $900M stake in Genesys call center business'. Silicon Valley Business Journal. July 21, 2016. Retrieved June 24, 2021.
  12. ^'FORTE ACQUIRED BY GENESYS'. Telecom Paper. March 10, 1998. Retrieved June 24, 2021.
  13. ^ ab'Form 10-K'. Securities and Exchange Commission. September 28, 1999. Retrieved June 24, 2021.
  14. ^'Genesys' Acquisition of IBM's CallPath Will Allow Both to Focus'. Gartner. May 16, 2001. Retrieved June 24, 2021.
  15. ^'Alcatel Will Merge Telera Into Genesys, Challenge IVR Market'. Gartner. June 3, 2002. Retrieved June 24, 2021.
  16. ^'Genesys Rubs Aladdin and Acquires VoiceGenie Technologies'. Destination CRM. April 5, 2006. Retrieved June 24, 2021.
  17. ^'Genesys Acquires Informiam'. Destination CRM. December 11, 2007. Retrieved June 24, 2021.
  18. ^'Genesys Acquires Informiam'. TMCNET. January 22, 2009. Retrieved June 24, 2021.
  19. ^'Genesys Acquires Social Customer Care Provider Solariat'. Destination CRM. March 19, 2014. Retrieved June 24, 2021.
  20. ^'Genesys acquires OVM Solutions'. IT Web. May 6, 2014. Retrieved June 24, 2021.
  21. ^'Genesys to Buy Interactive Intelligence in $1.4 Billion Deal'. Bloomberg.com. 2016-08-31. Retrieved 2021-04-13.
  22. ^'Genesys announces acquisition of Silver Lining Solutions'. ITP. March 7, 2017. Retrieved June 24, 2021.
  23. ^'Genesys Chooses Altocloud as Next Strategic Acquisition'. No Jitter. February 27, 2018. Retrieved June 24, 2021.
  24. ^'Genesys Acquires Gamification Startup nGUVU'. No Jitter. March 3, 2020. Retrieved June 24, 2021.
  25. ^'Genesys Acquires Digital Engagement Suite from LogMeIn'. No Jitter. March 16, 2021. Retrieved June 24, 2021.
  26. ^ abc'Genesys Debuts New Cloud Branding'. No Jitter. January 14, 2020. Retrieved July 1, 2021.
  27. ^'Genesys DX: Driving Digital Customer Engagement'. No Jitter. January 14, 2020. Retrieved July 1, 2021.
  28. ^'Texas' INDYCAR race adds Genesys sponsorship'. Indycar.com. February 26, 2020. Retrieved June 24, 2021.
  29. ^'How first-year title sponsor Genesys is making most of fan-less IndyCar race at TMS'. Star Telegram. June 5, 2020. Retrieved June 24, 2021.
Retrieved from 'https://en.wikipedia.org/w/index.php?title=Genesys_(company)&oldid=1038031556'

Genisys Software Bangalore

Genesys
FormerlyGenesys Telecommunications Laboratories
TypePrivate
IndustryCustomer experience
Founded1990; 31 years ago
Founders
  • Gregory Shenkman
  • Alec Miloslavsky
Headquarters,
United States
Worldwide
Key people
Tony Bates(CEO)
Paul Segre (Chairman)[1]
Products
Services
  • Business Consulting
  • Professional Services
  • Managed Services
Revenue $1.4 billion[2] (2018)
Owner
5,935[3]
Websitewww.genesys.com

Genesys Software Jobs

Genesys, or Genesys Telecommunications Laboratories, Inc., is a Daly City, California-based company that sells customer experience (CX) and call center technology to mid-sized and large businesses.[4] It sells both cloud-based and hybrid cloud software. The company was founded in 1990[5] and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.[6]

History[edit]

Genesys was founded by Gregory Shenkkman and Alec Miloslavsky in October 1990.[5][7] The company's original seed funding was $150,000 in loans from the founders' families.[5] The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQstock exchange under the ticker symbol GCTI.

In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion.[8]

In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO).[9]

In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion.[6][10]

In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.[11]

In May 2019, former Skype CEO Tony Bates joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman.[1]

Genisys scan tool

Acquisitions[edit]

The company has grown over the years through a series of acquisitions.

In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante), a developer of e-mail management software.[12]

In December 1998, Genesys acquired Plato Software Corporation.[13]

In June 1999, the company acquired Next Age Technologies, a workforce management software developer.[13]

In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business.[14]

In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys.[15]

In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML.[16]

In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations.[17]

In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers.[18]

In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.[19]

In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software.[20]

In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea.[citation needed] In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B [21]

In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation.[22]

In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider.[23]

In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite.[24]

Genisys

In March, 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn.[25]

Products[edit]

The company develops call center software for businesses. The software is available over the cloud, or as on-premises software. The company's products include the following:

  • Genesys Engage, formerly PureEngage, Genesys' original call center software[26]
  • Genesys Cloud, formerly PureCloud, microservices-based software built on Amazon Web Services[26]
  • PureConnect, formerly Customer Interaction Center or CIC (developed by Interactive Intelligence), software for customer experience management at contact centers[26]
  • Genesys DX, predictive digital customer engagement software which combines customer experience software (CX) with artificial intelligence (AI)[27]

Genisys Software

Operations[edit]

Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.[4][citation needed]

Sponsorships[edit]

Genesys is the primary sponsor of IndyCar Series driver James Hinchcliffe in the #29 Andretti Autosport Honda. The company also has sponsorships with the Texas Motor Speedway for the Genesys 300 and Genesys 600 races.[28][29]

References[edit]

  1. ^ ab'Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO'. No Jitter. May 6, 2018. Retrieved June 24, 2021.
  2. ^'Genesys CEO Paul Segre takes the acquisition track to keep pace with evolving contact center industry'. Fierce CEO. April 28, 2016. Retrieved June 23, 2021.
  3. ^Genesys LinkedIn
  4. ^ abPatrick Hoge (11 March 2014). 'To go, or not to go: Tech's IPO shuffle'. San Francisco Business Times. Retrieved 6 May 2014.
  5. ^ abcScott McCormack (6 July 1998). 'The Russia house'. Forbes. Retrieved 6 May 2014.
  6. ^ abPatrick Hoge (15 June 2012). 'Paul Segre, president and CEO of Genesys'. San Francisco Business Times. Retrieved 6 May 2014.
  7. ^'Genesys Telecommunications Laboratories, Inc'. Securities and Exchange Commission. 1997. Retrieved 7 May 2014.
  8. ^'Alcatel plans to buy Genesys for $1.5 Billion'. The New York Times. September 29, 1999. Retrieved June 24, 2021.
  9. ^Leonard Klie (3 October 2007). 'Genesys CEO Leaves for Nuance Post'. Destination CRM. Retrieved 7 May 2014.
  10. ^'Alcatel-Lucent sells Genesys for $1.5bn'. Financial Times. 19 October 2011. Retrieved 7 May 2014.
  11. ^'Private equity firm takes $900M stake in Genesys call center business'. Silicon Valley Business Journal. July 21, 2016. Retrieved June 24, 2021.
  12. ^'FORTE ACQUIRED BY GENESYS'. Telecom Paper. March 10, 1998. Retrieved June 24, 2021.
  13. ^ ab'Form 10-K'. Securities and Exchange Commission. September 28, 1999. Retrieved June 24, 2021.
  14. ^'Genesys' Acquisition of IBM's CallPath Will Allow Both to Focus'. Gartner. May 16, 2001. Retrieved June 24, 2021.
  15. ^'Alcatel Will Merge Telera Into Genesys, Challenge IVR Market'. Gartner. June 3, 2002. Retrieved June 24, 2021.
  16. ^'Genesys Rubs Aladdin and Acquires VoiceGenie Technologies'. Destination CRM. April 5, 2006. Retrieved June 24, 2021.
  17. ^'Genesys Acquires Informiam'. Destination CRM. December 11, 2007. Retrieved June 24, 2021.
  18. ^'Genesys Acquires Informiam'. TMCNET. January 22, 2009. Retrieved June 24, 2021.
  19. ^'Genesys Acquires Social Customer Care Provider Solariat'. Destination CRM. March 19, 2014. Retrieved June 24, 2021.
  20. ^'Genesys acquires OVM Solutions'. IT Web. May 6, 2014. Retrieved June 24, 2021.
  21. ^'Genesys to Buy Interactive Intelligence in $1.4 Billion Deal'. Bloomberg.com. 2016-08-31. Retrieved 2021-04-13.
  22. ^'Genesys announces acquisition of Silver Lining Solutions'. ITP. March 7, 2017. Retrieved June 24, 2021.
  23. ^'Genesys Chooses Altocloud as Next Strategic Acquisition'. No Jitter. February 27, 2018. Retrieved June 24, 2021.
  24. ^'Genesys Acquires Gamification Startup nGUVU'. No Jitter. March 3, 2020. Retrieved June 24, 2021.
  25. ^'Genesys Acquires Digital Engagement Suite from LogMeIn'. No Jitter. March 16, 2021. Retrieved June 24, 2021.
  26. ^ abc'Genesys Debuts New Cloud Branding'. No Jitter. January 14, 2020. Retrieved July 1, 2021.
  27. ^'Genesys DX: Driving Digital Customer Engagement'. No Jitter. January 14, 2020. Retrieved July 1, 2021.
  28. ^'Texas' INDYCAR race adds Genesys sponsorship'. Indycar.com. February 26, 2020. Retrieved June 24, 2021.
  29. ^'How first-year title sponsor Genesys is making most of fan-less IndyCar race at TMS'. Star Telegram. June 5, 2020. Retrieved June 24, 2021.
Retrieved from 'https://en.wikipedia.org/w/index.php?title=Genesys_(company)&oldid=1038031556'